FAQS & ANSWERS
1. IS A DEPOSIT REQUIRED WHEN SCHEDULING AN APPOINTMENT?
We do require a card on file! However, this is only to hold your spot, we don’t take any money out prior to the appointment! We do take out 50% of the service price if there is a cancellation not within the time frame offered or a no show.
2. DO YOU OFFER REFUNDS?
If for whatever reason you aren’t pleased with your results there are NO refunds & NO money back. If you have concerns, you must contact us the same week as your appointment & we can fit it with just the cost of product used.
3. CAN I CANCEL OR RESCHEDULE MY APPOINTMENT?
You will get a text confirmation & email confirmation reminding you about your appointment.
You have up to 48 HOURS BEFORE your appointment to reschedule or cancel your service. If you fail to do so within that time frame, the card you have on file will be charged 50% of the service booked.
We understand if there is a family emergency or terrible weather. We just please ask that you communicate that to us.
4. WILL THERE BE ANY ADDITIONAL CHARGES TO BE AWARE OF?
The base price is listed for each service. It will cost more if more product is needed on your hair. We will always be mindful of your budget. We always try to tell you during your appointment if we feel that more product will be used but you can always ask as well!
If you want to know an exact price, we recommend a consult! When we can see & feel your hair & know your exact goals, we can better determine what will be needed.
Viral Color Wash - $10
Extra Color - $10
Extra Toner - $20
Half Bowl Extra Lightener & Bond Builder - $10
Full Bowl Extra Lightener & Bond Builder - $20
5. DO I NEED TO COME TO MY APPOINTMENT WITH CLEAN HAIR?
Yes, come with clean naturally dried hair so we can see how it falls! If there is product build-up it takes products more time to lift through that! A clean canvas allows the products to focus on lifting your hair, allowing for the best results!
6. HOW DO I KNOW WHAT SERVICE TO BOOK?
You can always call the Parlour or DM us on Instagram if you are unsure of what to book! It is important to book the right service so the right time frame is allotted for the appointment. Send pictures of your current hair & hair goal & we will help you book the correct service! All service descriptions are listed with pictures on both our website & blog.
Need more help? We always suggest a consultation! We can really sit down & discuss your goals, budget, lifestyle, maintenance, products & more!
7. SHOULD I SHOW UP EARLY FOR MY APPOINTMENT?
Yes, we appreciate the early birds! If not early, definitely show up on time! We run a tight ship so we normally finish right on time & want to keep our appointments on track for the day!
We don’t believe in double booking because we want to give you all of our attention & love during your appointment! It is all about you once you sit in our chair!
That being said, it is important that you arrive early or on time for your appointment. We book back to back so if you are running late then it will back up our appointments for the day.
8. DO YOU ONLY DO BLONDES OR CAN YOU DO ANY COLOR?
We specialize in blondes & because blonde is so tricky a lot of our clients do come to use for blonde. However, we focus on beautiful blended hair & do all color.
Head to our Pinterest Page to see photos of all the blondes, brunettes, red heads & balayages we have done!
9. HOW DO I KNOW WHAT PRODUCTS ARE BEST FOR MY HAIR?
We will discuss products at each appointment. Come with questions & seek to know more about how to care for your hair! We are here to help recommend a customized hair regimen perf for you! Feel free to book a consult or to message us with any questions! We also have blog posts about every hair type that go over the exact products that would be best for you!
Everything is available to purchase on our website & we ship our orders nationwide. You can easily access our website at any time through the link in our Instagram bio.
Click here to browse or shop hair products.
10. CAN I BRING MY CHILD TO MY APPOINTMENT?
We LOVE kids! However, every child is different & they can get restless. If your appointment is long we recommend getting a sitter so you can relax & enjoy! If it is a shorter appointment then it is normally okay to bring them.
Anyone can become a client & book an appointment! All you have to do is book an appointment online through the link in our Instagram bio or go directly to our website. Brooke is not currently accepting new clients but the other stylists are amazing!!
Every stylist has the same prices! However, Brooke does charge a little more based on her experience. She is not currently taking any new clients.
You can always call the Parlour to make an appointment as well.
Phone Number: 208-520-8273
We hope these help answer some of your questions!! Head to our Instagram page & click on our FAQ highlight bubble to learn more!! xoxo